Terms of Service

1. License Grant

Our Service is our property and is licensed to you, not sold. Subject to your payment of applicable fees, we grant you a personal, non exclusive, nontransferable, and limited license to access and use the Service according to these Terms and any applicable order form. You acknowledge that the Service's source code and trade secrets are confidential and will not be disclosed to you. We reserve all rights not expressly granted to you.

2. Your Account and Responsibilities

To use the full Service, you must create an account. You agree to provide accurate and current account information. We may terminate your account if you provide false or incomplete information.

You are responsible for all activities under your account and must not share your login credentials. You must use the Service in compliance with our Acceptable Use Policy and all applicable laws. You agree not to use the Service for any illegal or unauthorized purpose. If you use the Service on a mobile device, you are solely responsible for any data or message fees from your wireless carrier.

Except as permitted herein, you agree not to distribute, lease, modify, or create derivative works of the Service. You may not reverse engineer, decompile, or attempt to discover the source code of the Service.

3. Our Responsibilities

We will provide the Service in accordance with these Terms and applicable laws. We will maintain commercially reasonable safeguards to protect the security of your information.

We may improve or modify the Service and will notify you of changes that could significantly impact your use. We are not responsible for third party services, content, or issues arising from your interaction with them.

4. Service Availability

We strive to maintain Service availability but do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, your actions, third party failures, or events beyond our reasonable control.

5. Your Content

You retain ownership of the content you upload or transmit through the Service. You are solely responsible for Your Content. You grant us a worldwide license to use, display, and transmit Your Content as necessary to provide the Service to you.

We do not guarantee the privacy or security of Your Content. We may use Your Content to provide Service features. We may also create aggregated and anonymized data from Your Content for product improvement and marketing. This Analytical Data will not identify you. We own all intellectual property rights in this Analytical Data.

6. Fees and Payment

You agree to pay all applicable fees as described on our pricing page. We may change fees with thirty days advance notice. Payments are processed by third parties like Stripe, and you agree to their terms.

Payments are due per the fee schedule. To cancel, use the cancellation function in your account settings. Cancellations take effect at the end of your billing cycle, and no refunds are provided for partial periods. Late payments may accrue interest. You are responsible for all costs of collection, including legal fees.

7. Warranties

We warrant that we have the legal authority to enter into these Terms. You warrant that you have the legal authority to enter into these Terms and have the necessary rights to use Your Content with our Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR MEET YOUR SPECIFIC REQUIREMENTS.

8. Limitation of Liability

OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree that these liability limitations are fundamental to these Terms.

9. Ownership and Intellectual Property

We own all rights, title, and interest in the Service, including all intellectual property rights. You do not acquire any ownership rights. Any feedback or suggestions you provide becomes our sole property. You assign to us all rights in any feedback, and we may use it without obligation to you. We may also use and disclose aggregated, non identifiable data from your use of the Service.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of the Service, your violation of these Terms, or your violation of any third party rights. We have the right to assume the defense of any matter you are required to indemnify.

11. Modifications

We may modify these Terms at any time. Changes become effective upon your first use of the Service after the Last Updated date. Your continued use of the Service constitutes acceptance of the modified Terms.

12. Termination

These Terms terminate automatically if you fail to comply with any provision. Upon termination, you must stop using the Service and destroy any copies. Termination does not limit any of our other legal rights. Sections covering ownership, warranties, liability, indemnification, and others intended to survive will remain in effect after termination.

13. Export Controls

You agree to comply with all applicable export laws and regulations. You represent that you are not located in a country under a UK government embargo or designated as a terrorist supporting country, and are not listed on any government list of prohibited parties.

14. Taxes

You are responsible for paying all taxes, duties, and fees associated with your use of the Service, excluding taxes on our net income.

15. Equitable Relief

You acknowledge that a breach of these Terms would cause us irreparable harm for which monetary damages are inadequate. We are entitled to seek injunctive or other equitable relief to prevent or remedy such a breach.

16. Contact

Please direct any questions about these Terms to our support team at support@voiceloop.org with the subject "Terms of Service."

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